Thank you for shopping with LanaPure.
This Shipping Policy explains how we process, ship, and deliver your orders placed through lanapure.com.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Please note that:
- Orders are not shipped or delivered on weekends or public holidays.
- If we experience a high volume of orders or stock delays, processing may take a little longer.
You will be notified by email if there is any significant delay in processing your order.
2. Shipping Rates and Delivery Times
Shipping costs and estimated delivery times are calculated at checkout based on your location and chosen shipping method.
Typical delivery times:
- Local / Domestic shipping: 3–7 business days
- International shipping: 7–21 business days
Delivery times are estimates only and may vary due to customs delays, weather conditions, or courier issues.
3. Order Tracking
Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track your shipment’s progress.
If you do not receive your tracking details within a few days, please contact us at [email protected].
4. Shipping Carriers
We work with trusted shipping partners to ensure safe and timely delivery.
The carrier used for your order will depend on your shipping destination and the type of product purchased.
5. Customs, Duties, and Taxes
For international orders:
- LanaPure is not responsible for any customs fees, import duties, or taxes applied to your order.
- All such charges are the responsibility of the customer.
Customs policies vary by country. Please check with your local customs office for details before placing your order.
6. Lost or Delayed Shipments
We are not liable for delays caused by:
- Incorrect shipping addresses provided by the customer
- Postal or courier issues
- Customs inspections or natural events
If your package is significantly delayed or lost, please contact us, and we will assist you in filing a claim with the carrier.
7. Incorrect Address
It is the customer’s responsibility to ensure that all shipping information is accurate and complete.
If an incorrect address is provided and the package is returned to us, the customer will be responsible for any reshipping costs.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
📧 Email: [email protected]
🌐 Page: https://lanapure.com/contact-us/